Monday, February 06, 2012
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Validation Services

With a highly qualified field based surveying team and our high skilled Head Office based Claim Handling technicians, Service Solutions Direct is able to provide a full range of validation services to insurers and adjusters.

Building Insurance Claims Validation

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The Service Solutions Direct validation service utilises the experience and specialist technical knowledge of our surveyors to provideService Solutions Direct: Validation a truly independent validation service that provides an impartial decision of liability, cause and repair cost.

Our Surveyors are highly qualified and experienced in the validation of both commercial and domestic property claims and will provide...

  • A rapid response to instructions, typically with an SLA of 24 hours
  • Identification of damage and an accurate assessment of policy liability
  • A recommendation to insurers on whether to accept or repudiate a claim
  • On-site decisions to policyholders where required
  • Interpretation of policy documentation according to the claims ethos of the insurer
  • A detailed scope and schedule to eliminate over-scoping by contractors
  • A ‘fixed price’ for any repairs to avoid contractor pricing anomalies
  • High customer satisfaction
  • Management information tailored to insurer's own requirements

Appraisal Reports

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With a wide variety of specialist units including HNW, Major Loss and Dispute Resolution, we have developed a diverse suite of comprehensive reports that cover all eventualities..

These reports can be tailored to the individual needs of each client and include...

  • A description of damage and an opinion on cause
  • Proposed scope and cost of remedial works required
  • Estimated timescales for works completion
  • Outline of Building Regulation, Planning, CDM and Party Wall Considerations
 
 

Desktop Approach

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We typically conduct a site visit on all property claims, but for claims that are smaller in value or are solely contents related, we offer a desktop validation service to provide cost effective validation and management of a contents claim..

Our desktop approached is developed with efficiency in mind and includes...

  • An accurate assessment of policy liability
  • A recommendation to insurers on whether to validate or repudiate a claim
  • Comparative quote analysis
  • Sourcing of brown and white goods
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