Service Solutions Direct have a robust infrastructure that is focused on delivering a quality service to both our clients and their policyholders. When managing a claim, our focus is on reducing claims lifecycle and cost while ensuring the customer is treated fairly and has a high level of satisfaction.
Outsourced Claims Management
Service Solutions Direct provide a comprehensive claims management capability. Our directly employed, experienced surveyors undertake all site surveys and maintain responsibility for a claim from inception through to completion. The surveyor is accountable for the claim and focuses on providing a personalised and efficient claims service.
Cost is controlled as we create a clear separation between the scoping of works and the fulfilment of works. A Service Solutions Direct surveyor will scope works and provide a pre-priced schedule to a Tradesmen Solutions contractor, ensuring that the scope and cost of a claim is managed within a tightly controlled environment.
We create, implement and run outsourced claims management schemes for insurers, brokers and
intermediaries to service a claim from FNOL (first notification of loss) through to conclusion.
This service is tailored to the individual needs of each client but typically includes...
- Handling of FNOL and claim triage
- Speedy settlement approaches for non complex or lower value claims
- Fraud detection
- Strict adherence to client defined Service Level Agreements
- Domestic and commercial property and contents claims offerings
- Access to the Tradesmen Solutions vetted and accredited Nationwide contractor network